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 Looking for help with your web hosting account? This is the place get the answers.
Access our 24-hour Support Desk.
Technical Support is available 24 hours a day, 7 days a week, 365 days a year.
The fastest way to get help is to open a support ticket by clicking the link below. If you need help opening a ticket, feel free to give a call anytime, day or night, and we can assist you in opening up a support ticket.
Resources
Online Manual
Joomla! Vulnerable Extensions List
Feel free to browse the articles below for answers to some common issues.
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All Joomla users - Updates to Joomla 1.5.17 are now available via Fantastico in the hosting control panel. All users are urged to upgrade right away. |
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What to Do About the Security Certificate Warning
When you try logging in to your account control panel at
www.YourDomain/CPanel your browser may get a pop-up a security certificate
"Warning" you about the site.
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Optimum Online is now blocking the outbound mail port (port 25).
If you have Optimum Online and can not send outgoing mail, you have two options.
You can change your outgoing mail port to port 587 in your e-mail client (i.e. Outlook or Outlook Express via Tools>Accounts) thus avoiding the blocked port. This will enable your web site e-mail to work with our service.
Alternately, you can set your outgoing (smtp) mail server to mail.optonline.net in your e-mail client (i.e. Outlook or Outlook Express via Tools>Accounts). This also will enable your web site e-mail to work with our service.
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SBC Global is now blocking the outbound mail port (port 25). If you have SBC Global and can not send outgoing mail, you have two options.
You can change your outgoing mail port to port 587 in your e-mail client (i.e. Outlook or Outlook Express via Tools>Accounts) thus avoiding the blocked port. This will enable your web site e-mail to work with our service.
Alternately, you can set your outgoing (smtp) mail server to smtp.sbcglobal.yahoo.com in your e-mail client (i.e. Outlook or Outlook Express via Tools>Accounts). This also will enable your web site e-mail to work with our service.
Also please visit the SBC Global website for further information.
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The following is a partial list of the latest viruses spreading throughout the internet. Threat levels are rated from 1 to 5 with 5 being the most dangerous type of computer virus. Virus removal tools can also be found below. |
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