Acceptable Use Policies

Total Hosting (A division of SoNaR Network Solutions, Inc. New York) provides Internet Consulting including Web Site Designing, Marketing, Hosting and E-Commerce services. Total Hosting has certain rules and regulations for the use of its services and equipment, to make sure that all of our clients get the quality service as promised at the time of signup.

Important Notice
Total Hosting reserves the right to cancel and suspend a clients access and usage of our services and equipment when it (Total Hosting) decides that the account has been inappropriately used by the customer, without any prior notice.
All services may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited.

This includes, but is not limited to: copyrighted material, material we judge to be threatening, obscene, demeaning to others, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold us harmless from any claims resulting from the use of the service which damages the subscriber or any other party.

Note: Pornography and sex-related merchandising are prohibited on all servers. This includes sites that may infer sexual content, or link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the internet. Links to such materials are also prohibited.

In addition any site selling or promoting Bulk email services is not allowed.
We will be the sole arbiter as to what constitutes a violation of this provision.
Due to the unique resource characteristics and traffic patterns associated with certain types of sites, the following may be limited to 10 gigs of free traffic:

Sub hosting – any domain housing additional
Shareware, sound, video, image and multimedia
Mirror sites
Distribution points
Any site whose primary purpose is file

Web Storage and Transfer
Total Hosting will assign web storage space in 1 GB allotments. Customers requiring more space may request it and Total Hosting will assign additional allotments of 1 GB at its discretion. Customers on unlimited space plans will be allotted additional storage up to the capacity of the server only. Additional storage will not been given if web storage is being consumed by unread e-mail or files that are not associated with the website directly. Customers can not use the service as a personal file storage area.
Total Hosting reserves the right to cancel service of any account that produces a load on the servers that degrades performance for other users. This may be due to the use of large amounts of storage space or transfer.

CGI Scripts
Each account comes with its own cgi-bin. You are free to use any CGI scripts you wish, however we reserve the right to disable any CGI script that effects normal server operation without prior warning.

Chat Rooms
We do not allow clients to install their own chat rooms. These tend to be large system hogs and we cannot allow it as an account option. We do provide a choice of Java chat rooms for a small extra charge that will more than fill your needs and run without hindering the performance of the machine for others.

Background Running Programs
We may allow programs to run continually in the background. These are considered on a one to one basis and an extra charge will be incurred based on system resources used and operational maintenance needed.

We currently do not allow IRC or IRC bots to be operated on our servers.
Our servers may not be the source, intermediary, or destination address involved in the transmission of spam, flames, or mail bombs. Your domain may not be referenced as originator, intermediary, or reply-to address in any of the above. Advertising sites on other servers which in turn contain links to a domain on our servers is prohibited. We consider spam any mass unsolicited message in the mediums of Newsgroups and Email. If you are found to have spammed, then we will immediately, without warning, disable your domain. In addition, we will impose a $100 penalty for each spam policy violation. We reserve the right to refuse or cancel service to known spammers. Lastly, we reserve the right to determine what violates this policy. As such, any violation will result in immediate deactivation of services without refund.
Any hacking/unauthorized use of accounts or computers by a Total Hosting customer (whether or not the attacked account or computer belongs to Total Hosting) will result in account cancellation and civil or criminal legal action, depending upon the nature of the misuse. The misuse includes but not limited to internet scamming i.e. tricking people into releasing their passwords, unauthorized use of accounts, security hole scanning etc.

Server Abuse
Any attempts to undermine or cause harm to a server is strictly prohibited.
Total Hosting Payment Policies
Total Hosting sets up clients accounts on a pay-at-service basis. All payment is due in U.S. currency only. We guarantee the pricing for the term of pre-payment. If a client decides to terminate an annual pre-paid account, he is still liable for set up charges and the amount of discount provided upfront for our services. Total Hosting maintains the right to revise prices at any time. Any outstanding account not brought current within a week of e-mail notice is subject to suspension. The customer is liable for all money owed on the account from the time it was established to the time that the customer notifies Total Hosting in writing for a request for termination of services. Setup fees may be charged for all new accounts and major account changes. Monthly fees will be automatically billed to the clients credit card.
Total Hosting reserves the right to cancel service of a client at any time without prior notice and at its discretion. If cancellation is caused by customers violation of Total Hosting user policies, then no refund is due. Any violation of policies which results in extra costs will be billed to the customer (i.e. transfer, space etc.) Customers have the right to cancel service any time and will be refunded any amount exceeding the pre-payment of the current month. However, any account with a Miva Merchant or Miva Order system must cancel within 30 days of initial setup to obtain a refund. Accounts that do not cancel within 30 days must keep the Miva Merchant or Miva Order account for a period of 90 days prior to canceling service.

There are no refunds issued for annual pre-paid accounts if cancellation is not requested within the first 30 days.

Due to security concerns, all account cancellations must be done in writing via US mail or e-mail and contain the last four digits of the billing credit card number or billing password, the account name, and reason for cancellation. The account will be considered cancelled as of the date Total Hosting receives the request containing all of the above listed information.
We reserve the right to refuse or cancel service at our sole discretion.
Customer agrees that it shall defend, indemnify, save and hold Total Hosting harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorneys fees asserted against Total Hosting, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Total Hosting against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Total Hosting server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party and (3) copyright infringement.
Total Hosting will not be responsible for any damages your business may suffer. Total Hosting makes no warranties of any kind, expressed or implied for services we provide. Total Hosting disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, and any and all service interruptions caused by Total Hosting and its employees. This also includes delays in the transferring of domain names for use with our web hosting service. Total Hosting reserves the right to change or update policies without notice. If any terms or conditions are failed to be followed it will result in grounds for immediate account deactivation. All Total Hosting resellers, sub-networks and dedicated server customers of Total Hosting must comply to the above policies.
Any questions for clarification should be e-mailed to us.

Total Hosting
P.O. Box 491
Garden City, New York

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