Anti-Spam Policy

Total Hosting’s Anti-Spam Policy

Total Hosting ("Total Hosting")
maintains a zero tolerance policy for use of its network or services in any
manner associated with the transmission, distribution or delivery of any bulk
e-mail, including unsolicited bulk or unsolicited commercial e-mail, or the
sending, assisting, or commissioning the transmission of commercial e-mail that
does not comply with the U.S. CAN-SPAM Act of 2003 ("SPAM").

It is your obligation to ensure that
e-mail sent by you, or on your behalf, does not violate this law. We assume
SPAM complaints are valid unless we are provided with credible information to
the contrary. To avoid action under our AUP, please familiarize yourself with
the CAN-SPAM Act by following this link:

  1. You may not use any of our services or network to send
    SPAM. In addition, e-mail sent, or caused to be sent, to or through our
    network or services may not:

    1. Use or contain invalid or forged headers


    1. Use or contain invalid or non-existent domain names


    1. Employ any technique to otherwise misrepresent, hide
      or obscure any information in identifying the point of origin or the
      transmission path


    1. Use other means of deceptive addressing


    1. Use a third party’s Internet domain name, or be
      relayed from or through a third party’s equipment, without permission of
      the third party


    1. Contain false or misleading information in the subject
      line or otherwise contain false or misleading content


    1. Fail to comply with additional technical standards
      described below


    1. Otherwise violate Total Hosting’s User Agreement, AUP
      and other Terms of Service



  1. Total Hosting does not authorize the harvesting, mining
    or collection of e-mail addresses or other information from or through its
    network. Total Hosting does not permit or authorize others to use its
    network or services to collect, compile or obtain any information about
    its Users or subscribers, including but not limited to subscriber e-mail
    addresses, which are Total Hosting’s confidential and proprietary
    information. Use of our network or services is also subject to our User
    Agreement, AUP and other Terms of Service.


  1. Total Hosting does not permit or authorize any attempt
    to use its network or services in a manner that could damage, disable,
    overburden or impair any aspect of any of our services, or that could
    interfere with any other party’s use and enjoyment of any Total Hosting
    product or service.


  1. We monitor for SPAM all traffic to and from our
    servers. Customers suspected of using Total Hosting’s products and
    services for the purpose of sending SPAM will be investigated. We assume
    SPAM complaints are valid unless we are provided with credible information
    to the contrary. It is Total Hosting’s policy to immediately suspend,
    terminate and/or cancel any offending Web site or account sending SPAM.


  1. Users may be asked to produce records that verify that
    explicit affirmative permission was obtained from a recipient before a
    mailing was sent. Total Hosting may consider the lack of such proof of
    explicit affirmative permission of a questionable mailing.


  1. Users are prohibited from maintaining open mail relays
    on their servers. Ignorance of the presence or operation of an open mail
    relay is not and will not be considered an acceptable excuse for its (the
    open mail relay) operation.


  1. Users are prohibited from providing services for Web
    sites that have been included in SPAM, including, but not limited to
    hosting Web site(s), or providing DNS services or Web site redirect


  1. It is a violation of this Policy to commission a third
    party to send e-mail that is in violation of this policy or of applicable
    law, even if that third-party does not use Total Hosting systems, networks
    or resources. E-mail not in compliance with this policy – regardless of
    source – which contains any reference to a Web site hosted by us or
    contains any reference or link to a network or system of Total Hosting is


  1. If Total Hosting believes that unauthorized or improper
    use is being made of our network, or any product or service, it may,
    without notice, take such action as it, in its sole discretion, deems
    appropriate, including blocking messages from a particular internet domain,
    mail server or IP address. Total Hosting may immediately suspend,
    terminate and/or cancel any account on any product or service which it
    determines, in its sole discretion, is transmitting or is otherwise
    connected with any e-mail that violates this policy.


  1. Total Hosting reserves the right to suspend, terminate
    and/or cancel permanently any and all services provided to a User without
    any notification. In addition to any and all other rights hereunder or
    otherwise, if a Customer is in violation of any term or condition of this
    SPAM Policy, the Acceptable Use Policy, User Agreement or uses of our
    services to disrupt or, in Total Hosting’s sole judgment, which could
    disrupt Total Hosting’s business operations, Total Hosting reserves the
    right to charge such Customer an administrative fee equal to $100.00 per
    each piece of SPAM sent.


  1. To report an incidence of SPAM, please send an e-mail
    to us


  1. Nothing in this policy is intended to grant any right
    to transmit or send e-mail to, or through, our network or services. Failure
    to enforce this policy in every instance does not amount to a waiver of Total
    Hosting’s rights.


  1. Total Hosting maintains computer equipment in several
    states, and unauthorized use of our network will lead to use of equipment
    in such states. Unauthorized use of our network in connection with the
    transmission of unsolicited e-mail, including the transmission of e-mail
    in violation of this policy, may result in civil and criminal penalties
    against the sender and those assisting the sender, including those
    provided by the Computer Fraud and Abuse Act (18 U.S.C. §1030, et seq.)
    and other state and federal laws.


Revised: August

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